this post was submitted on 19 Nov 2024
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Does Synapse have different sensitivity setting for different axis?
Yes, some versions apparently do. I don't know if that your issue but give it a try.
https://mysupport.razer.com/app/answers/detail/a_id/1712/~/how-to-adjust-the-dpi-setting-on-a-razer-mouse-through-razer-synapse
Good idea, but that doesn't appear to be it either.