this post was submitted on 19 Oct 2024
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[–] Emerald 3 points 1 month ago* (last edited 1 month ago) (1 children)

I had to ask a helpdesk for a 2fa reset once. Intrestingly, they didn't make me identify myself except for first and last name. Not sure what point the 2FA has if it's that easy to remove.

[–] [email protected] 1 points 1 month ago* (last edited 1 month ago) (1 children)

Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

[–] Emerald 1 points 1 month ago (1 children)

They do have the phone number on record, so I guess that's what they did. More likely though they didn't even check. They made no ticket either, just reset it in the course of an around 3 minute call.

[–] [email protected] 1 points 1 month ago

Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.