this post was submitted on 17 Oct 2024
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Old Man Yells at Cloud

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So I tied a Tamagotchi to my belt, which was the style at the time

Are you a tech enthusiast who also kind-of hates current tech trends? This community is a place to share your gripes with modern technologies, tech-bro culture, "AI the everything", etc.

Tech-rant memes, articles, or just rant/horror stories: all are welcome.

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God I hate software vendors. Does anyone else have to spend a crazy amount of time toning down emails to them from "Reasons you suck" speeches to actual productive emails? (dubvee.org)
submitted 2 months ago by [email protected] to c/[email protected]
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And if you're assuming the software vendor I'm dealing with was the lowest bidder, you are correct.

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[–] [email protected] 2 points 2 months ago

Anecdotal, but in my org's case, vendors providing little to no documentation seems to be due to one (or more) of a few things:

  1. Ensuring an ongoing support contract that wouldn't be needed if the product were properly documented (this is in addition to the software maintenance contract for updates/patches).
  2. Nudging us toward their hosted, SaaS solution (and significantly higher ongoing costs)
  3. They're just generally terrible in one or more ways: writing documentation, disorganized development and project management practices, etc.

My org is a non-profit that deals with environmental remediation and often has to electronically submit data to the US EPA to qualify for grants, so pretty much all of the software we use is niche; more often than not, the lowest bidder is also the only bidder and we have to take what we can get. :sigh: