this post was submitted on 17 Oct 2024
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Old Man Yells at Cloud

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So I tied a Tamagotchi to my belt, which was the style at the time

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God I hate software vendors. Does anyone else have to spend a crazy amount of time toning down emails to them from "Reasons you suck" speeches to actual productive emails? (dubvee.org)
submitted 2 months ago by [email protected] to c/[email protected]
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And if you're assuming the software vendor I'm dealing with was the lowest bidder, you are correct.

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[–] [email protected] 4 points 2 months ago (1 children)

EXACTLY! I mean I'm coming from a sysadmin side, but I've definitely been spoilt by all the manpages, flexibility, stability, etc of foss. It's insane how some vendors can ship a product with pretty much no logging and call it a day.

[–] [email protected] 5 points 2 months ago* (last edited 2 months ago) (1 children)

That's where I'm at: sysadmin side of things. We spent 2 weeks going back and forth on an issue with the reporting component that was only solved by a Zoom meeting. The culprit was a missing config key/value, and they had the gall to say "oh, you should have had that configuration option set; this isn't our fault."

And I pointed to the documentation they gave us regarding that:

Stock photo of an empty hand

Like, the config is an uncommented JSON file with no defaults/examples whatsoever. There is literally no way for us to know what key/values are valid because none of it is documented. And that's just the tip of the iceberg. lol

At least our project manager was on my side and fought them to not charge us for that "support" call.

[–] [email protected] 5 points 2 months ago

My god. Per-call charges should really cease existing. If it'a number of support calls that's making you money and not the product - your product sucks.