this post was submitted on 28 Sep 2024
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Other companies didn't pay the arbitration fee so valves system was a bit better than the rest. Realistically, the consumer always gets fucked.
The point is more that Steam is getting praised for this, while it's just to make class action lawsuits, like the one they were just served with for their anti-competitive and monopolistic behaviors, much costlier for the other party.
Except it doesn't make class actions more expensive, because it removes the step of invalidating the arbitration clause.
Footing the bill for arbitration was pro-consumer. They abandoned the whole thing because of bad faith frivolous lawsuit spam trying to extort settlements, not for any other reason.