If you think that an arbitration company isn't going to end up sympathetic to the people signing their cheques after some amount of time in operation, I'm afraid I have some bad news for you. Even if the loser pays (and that's not a guarantee, some companies foot the bill regardless to make it seem like the better option to the consumer), it's still the company contracting the arbitrators and the consumer doesn't get a look in on that, so future business is absolutely an incentive to put the thumb on the scale. "After all, both parties agreed to be bound and waive their right to trial, so what are consumers going to do?" is the logic. Most will drop it after losing arbitration, and there are savings on court costs there too.

I don't assume arbitration wraps up in any arbitrary amount of time (🥁). I say it's quicker than litigation because it is, every single time. Because it is quicker it is also cheaper, every single time. Small claims court is different again, and not at question here, just to head that off at the pass.

You however do assume a lot like my location and the location of the suit I brought though, based on my vernacular, and I'd recommend against that. "Mate's rates" could put me in the UK, or Australia, or New Zealand, or even some places in South Africa and other former colonies. None of those would be accurate.