Arbitration is always cheaper and faster than the courts, because the courts are very backed up especially since the pandemic, and there's a lot of admin cost which doesn't exist in arbitration. That is why almost every other company is trying to force arbitration. So if the goal was to save money, forcing court would have the opposite effect.

[–] Jikiya 4 points 2 months ago (6 children)

If you push everybody into a class action, it will be cheaper. Have you ever gotten more than a cent on the dollar from a class action settlement(unless you're the class representative)? Sure the seem like the settlements are a lot of money, but if you can get the class action settled with very few claimants, no one will be able to sue over that particular issue again, so it puts it behind the company. Instead of being dogged by individuals for however long.

[–] [email protected] 1 points 2 months ago (2 children)

my wife got a few hundred bucks from a feminine hygiene product, unless you count that as "cents on the dollar" meaning a percentage of the final amount - in which case, that's the case in every settlement.

[–] Jikiya 2 points 2 months ago (1 children)

What I meant by cents on the dollar is usually, they broke rules, make $100 billion from it (imaginary scenario), and then the settlement from that wrong doing sees them pay out $2 billion to the affected customers that joined the class. It may be due to the fact that I've not paid attention to too many class action suits, but it seems like the settlement never comes close to the harm they caused.

[–] voracitude 1 points 2 months ago

Accurate. In order for this to stop the punishment needs to be more than the cost of doing business. Thankfully, Valve seem to be hell bent on doing right by their customers, in most cases at least (just to leave room for scandals I haven't heard about or forgot 😅)

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