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www subdomain returns 401 despite using documented DNS settings [Gitlab Pages] (self.gitlab)

submitted 2 months ago by FarraigePlaisteach to c/gitlab

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My Gitlab Pages site works well under domain.com but not under www.domain.com. The www subdomain leads to a 401 message: "You don't have permission to access the resource."

My DNS has a CNAME entry for www pointing to domain.com. When I asked the DNS provider what the problem might be they said "Please contact your hosting provider and provide us with the record needed to be set for www in the DNS zone. The changes should have worked already."

The reason I need this is that some old-school people visiting our website still type www. into the URL bar.

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[–] [email protected] 2 points 2 months ago (1 children)

That 401 is a HTTP error, not a DNS error. The webserver or application have some rule for blocking the client.

[–] FarraigePlaisteach 1 points 2 months ago

That narrows it down, thanks. If this is just a shortcoming of Gitlab Pages I can move to another platform easily enough, but their docs imply it's supported: https://docs.gitlab.com/ee/user/project/pages/custom_domains_ssl_tls_certification/#redirect-wwwdomaincom-to-domaincom-with-cloudflare