this post was submitted on 12 Jul 2023
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An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them (www.businessinsider.com)
submitted 1 year ago by L4s to c/technology
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Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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[–] [email protected] 6 points 1 year ago (1 children)

This is so true. The ability for human beings to game any metric you put out there is pretty legendary. I've seen it in action so many times. Measure people on a single metric and they will sacrifice every other aspect of your business to make that metric look good.

[–] [email protected] 4 points 1 year ago

Reminds me of the story about the British India Company putting a bounty on snales to combat an infestation. People started breeding snakes to claim the bounties. When the government caught up to that, they stopped giving bounties for snales heads. So people released all their snakes into the wild, making the infestation worse than it was.