this post was submitted on 21 Aug 2024
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Basically they fucked up and don’t like the criticism from other companies/ customers.
It's not really criticism, it's competitors claiming they will never fuck up.
Like, if you found mouse in your hamburger at McDonald's, that's a massive fuckup. If Burger King then started saying "you'll never find anything gross in Burger King food!" that would be both crass opportunism and patently false.
It's reasonable to criticize CrowdStrike. They fucked up huge. The incident was a fuckup, and creating an environment where one incident could cause total widespread failure was a systemic fuckup. And it's not even their first fuckup, just the most impactful and public.
But also Microsoft fucked up. And the clients, those who put all of their trust into Microsoft and CrowdStrike without regard to testing, backups, or redundancy, they fucked up, too. Delta shut down, cancelling 4,600 flights. American Airlines cancelled 43 flights, 10 of which would have been cancelled even without the outage.
Like, imagine if some diners at McDonald's connected their mouths to a chute that delivers pre-chewed food sight-unseen into their gullets, and then got mad when they fell ill from eating a mouse. Don't do that, not at any restaurant.
All that said, if you fuck up, you don't get to complain about your competitors being crass opportunists.
Even if that's the case, how is it Crowdstrike's place to call these other companies out for claiming something similar will never happen to them? Thus far, it had only ever happened to CS.
It feels like a pattern though. I’ve not seen too much from them but they seem to be saying factually correct stuff. But neither worded correctly nor at the right time.