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I don't have to justify myself, but for the record, I purchased two Galaxy Nexus phones, a Nexus 7 tablet, half a dozen Chromecast Audio, half a dozen Chromecasts, have been using Gmail for business since 2009, was a Google Reseller and I stand by my statement.
When you come in here to shit on a post, yes you do.
That's a 13 year old phone, and it was made by Samsung, so if you had any warranty problems, it would have been with Samsung.
And that tablet is almost exactly as old. How is your story of bad service—or whatever it is that happened to you—relevant 13 years later?
"In my experience 13 years ago, support was bad, therefore I assume support is bad now, so don't buy anything from Google."
Literally you.