65
Dukaan lays off 90% of support staff after introducing AI chatbot for customer support
(www.moneycontrol.com)
this post was submitted on 11 Jul 2023
65 points (95.8% liked)
Technology
59370 readers
5258 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I phoned a customer helpline yesterday and it was answered immediately, by a soothing, male voice, which talked me through various options. The speech recognition of my responses was accurate, its side of the conversation was natural if a bit stilted, and it was able to answer all my questions. Scarily impressive.
This is great news. Working for a helpdesk is hell. The fewer people who have to do it the better.
The problem is not the loss of jobs, we should strive to eliminate as many jobs as possible. The problem is the link between labor and income.
“ we should strive to eliminate as many jobs as possible.”
Which will make assimilation into the Collective all the easier. We know your kind.
Sure, resistance is futile after all.
Yea they are getting stupid good