this post was submitted on 10 Jul 2024
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Tbf most consumers hate all customer service.
While I’d prefer to just speak to a human, I’d much prefer AI over the status quo of dead dumb automated systems that just keep looping through the same preset options until you get enraged and give up or mash zero
What if it’s a dead dumb human? My god the moment I know I’m talking to someone in a sweat shop in Mumbai I know I’m not going to get a lot of support