this post was submitted on 10 Jul 2024
976 points (98.8% liked)

Technology

59682 readers
3688 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s
[email protected]
[email protected]
L4s
enu
976
Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by [email protected] to c/technology
211 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 3 points 4 months ago* (last edited 4 months ago)

Yeah, there are some things that have to happen on the phone (Account recovery is one, because it's a special department and most CS has no way to do anything. They can't even really do it in the store because they don't have the access.) But their chat isn't bad when I've had to use it.