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What industry secret are you aware of that most people aren't? (programming.dev)

submitted 5 months ago by [email protected] to c/[email protected]

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[–] Modern_medicine_isnt 1 points 5 months ago

Nor necessarily SaaS, but yes business tooling. Which is the vast majority of software if you include software businesses buy and make thier customers use. The incentive is for it to work, not for it to work well. The person who signed off on the purchase either will never know how bad it is because they don't use it and are insulated by other staff from feedback, or because they are incentivesed to downplay and ignore complaints to make thier decision look good at their level in the company.