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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 6 months ago by Stopthatgirl7 to c/technology

105 comments fedilink hide all child comments

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[–] [email protected] 12 points 6 months ago (1 children)

At least for calling a business, how about a law which requires companies who use automated phone services to send you to an actual person when pressing 0. Standardize the number to press and make it a requirement during business hours. It sucks getting trapped in an automated phone answering service when you 100% know that it can’t help you, only a customer service representative is able to deal with your situation.

[–] [email protected] 8 points 6 months ago

The difference between what you want vs. what they are willing to provide is... their profit margins:-(.