This is the same as it’s always been since the 3 first came out. I should know because my wife went through it over 5 years ago to get her car. The second you exit the “happy path” (like not being able to pick up on exactly the day and time they assign you), it’s game over. They have always been overworked and short-staffed, and it’ll never change. Tesla cars are great, the delivery and repair process is atrocious.

[–] [email protected] 1 points 6 months ago* (last edited 6 months ago)

It's well known at this stage that they use the same model every other silicon valley company uses: don't hire any humans for support and slash staffing levels to the bare minimum.

That might work for a digital product, but do you want this for an actual physical car that you rely on to get to work / do groceries etc? Can you afford to wait for months for some part that only Tesla can provide you?

The cars themselves may have some innovative tech and stuff, but another car company isn't usually going to leave you high and dry like that if something breaks. And even if they did, a third party could still scrounge up a part somewhere and fix it for you.