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iFixit is breaking up with Samsung. ‘Samsung’s approach to repairability does not align with our mission,’ says iFixit’s CEO. (www.theverge.com)
submitted 8 months ago by ForgottenFlux to c/technology
91 comments fedilink hide all child comments
 
  • iFixit and Samsung are ending their partnership on a direct-to-consumer phone repair program.
  • iFixit CEO Kyle Wiens says "Samsung does not seem interested in enabling repair at scale" and that the deal is not working due to high parts prices and difficulty of repairs.
  • Samsung only ships batteries pre-glued to the phone screen, forcing customers to pay over $160 even for just a battery replacement, unlike with other vendors.
  • The contract also limited iFixit to selling no more than 7 parts per customer in a 3-month period, hampering their ability to support local repair shops.
  • Additionally, Samsung required iFixit to share customer email addresses and purchase history, which iFixit does not do with other partners.
  • iFixit says it will continue to stock aftermarket Samsung parts and publish repair guides, but will no longer work directly with Samsung on official repair manuals.

iFixit says:

We clearly didn’t learn our lesson the first time, and let them convince us they were serious about embracing repair.

We tried to make this work. Gosh, we tried. But with such divergent priorities, we’re no longer able to proceed.

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[–] kamen 132 points 8 months ago (12 children)

I have to admit, Samsung have some great things in terms of hardware, but this is not one of them - and their anti-consumer practices will continue to keep me away from the brand.

[–] [email protected] 7 points 8 months ago (9 children)

There isn't really a lot of options for a premium products.

Phones for example, sure they're all repairable phones but they're cheap low-end models, there's nothing in the high-end market.

You've basically got Samsung and Google and then if you're prepared to go with iOS Apple, but none of them are any better than Samsung.

[–] [email protected] 4 points 8 months ago (1 children)

There are flagship quality phones that aren't totally impossible to repair, and at reasonable prices.

Sent from my OnePlus 12

[–] Smokeless7048 1 points 8 months ago

while i have some significant beef with samsung's repair-ability, i was able to get my phone repaired. Had a problem with the antenna, and for $200 CAD had a new modem and a new antenna installed at a private shop.

At least samsung doesnt 'key' their parts!

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