Cory Doctorow described this phenomenon best with his "enshittification" stuff. First platforms give all their surplus value to their uses to drive adoption, then they shift it to their customers once the users are locked in, then they shift it to themselves once their customers are also locked in, so at the end you have a platform that's not serving the users or the customers, only the shareholders.
Cory Doctorow described this phenomenon best with his "enshittification" stuff. First platforms give all their surplus value to their uses to drive adoption, then they shift it to their customers once the users are locked in, then they shift it to themselves once their customers are also locked in, so at the end you have a platform that's not serving the users or the customers, only the shareholders.