Volkswagen's return to physical buttons is long overdue. Imagine causing a car accident because you're distracted by a touchscreen, unsure if you pressed the right thing. Touchscreens became popular in cars because the market blindly follows the majority's whims. Present the touchscreen versus button issue to most people, and they'll choose touchscreens, misled by a lack of technical understanding. In their minds, old equals buttons, new equals touchscreen, and therefore, touchscreen must be better. They fail to see the bigger picture or care about this crucial design flaw, dismissing it as trivial.
This is just one of the many ways a market driven by majority preference results in mediocre solutions, never reaching the best possible option. And those who genuinely seek the optimal solution are left suffering the consequences, outnumbered by the masses who don't realize the impact of their uninformed choices.