this post was submitted on 01 Jul 2023
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VanMoof Bicycles

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I ordered the S5 in February 2023 and, after a few delays, finally received it in June 2023.

Compared to my outgoing S3, the riding experience was much better. The motor and e-shifter felt seamless, and the torque sensor made tackling Seattle hills less janky.

Unfortunately, the electronics started failing quickly. The issues I had were:

  • Apple Find My wouldn't pair
  • The heavy duty rear rack's light never worked
  • The integrated rear light stopped working shortly after the picture
  • Touch unlock wouldn't work

I brought it into the Seattle brand store where it has now been stuck for 2 weeks awaiting parts. The staff at the store are great, I just wish the quality control was better.

Oh well.

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[–] Breathing 2 points 2 years ago

At least you still have a brand store! The official service hub in LA was shut down a while ago.