Some great concepts in this article. Fantastic.
It’s time to let our organizations shoulder that pain.
That’s something Melanie Seibert, a UX manager, learned to do—despite deep fears that saying “no” would hurt her career:
The biggest issue for me was…confronting the fear that someone might say that you’re not doing your job: “This is what I hired you for. I had the expectation that you were going to cover eight products, and you’re not doing that.” That never happened.
Read that again: that never happened. The risk was a lot bigger in her head than it turned out to be in reality.
And further down, but in the same section:
It’s also what Michaela Hackner, a global head of UX ops, started doing with her boss:
We’ve published our 2023 commitments, and we update those every quarter. And so if my boss ultimately says, “Hey, I need your team member to do this,” I’ll say: “Take a look at this list. Which of these things do you not want us to do?”
Both of these are awesome pieces of advice. The article became somewhat less mind-blowing as it went on and I skimmed at the end. But the first section calls on people to revolutionize their attitudes. Great stuff.