Austin Texas Community

For over 100 years, Austin Water has provided reliable, affordable, and high-quality water. We continue to invest in major infrastructure improvements that will increase service reliability and water quality for our growing region despite the increasing impacts we face due to climate change.

For the last five years, we have maintained stable water and wastewater service rates. However, like many other businesses across the country, Austin Water has been impacted by rising costs for supplies. The cost of chemicals and materials critical to our work has steadily increased.

To help offset these costs, the Austin City Council approved a 3.3% residential rate increase for Fiscal Year 2023-2024. A typical residential customer will see an average monthly bill increase of $2.65. This modest adjustment will help us continue delivering the high level of reliability, service, and quality our customers deserve. The new rates take effect on November 1.

This increase will not impact low-income and vulnerable customers enrolled in the City of Austin’s Customer Assistance Program (CAP). Austin Water’s Customer Assistance Program is among the best in the country and offers some of the deepest discounts and most robust assistance to customers in need compared to other utilities.

For more information about new water and wastewater service rates, please visit AustinWater.org.