Repost:
I've documented a number of my interactions and experiences with this company and I recently did manage to get my very long over due refund from them, and from here on out I am going to warn anyone who will listen to just stay clear from Purism!
Don't fall for their marketing and their videos showcasing their "products," because apparently they don't really have much of any of those at all to ship to customers, people who in many cases spend literal THOUSANDS of dollars for their devices. I recently found these reviews on review site Trust Pilot:
https://www.trustpilot.com/review/puri.sm
I found a YouTube video of someone who took screenshots of all of the emails he's been getting from Purism about shipping his order... and notice how each email pushes back the shipping date further and further!
https://www.youtube.com/watch?v=dQlVdIzJ0GM
This Reddit thread polled a number of Purism customers who have never gotten their orders... (it's the majority)
https://old.reddit.com/r/Purism/comments/po50gv/curious_about_the_actual_percentage_of/ (beware!)
Here is a review of the Librem 13 laptop from a Debian dev:
https://anarc.at/blog/2020-07-13-not-recommending-purism/
To be fair I have read of some good reviews of their laptops, so it seems clear that consistency in the quality of their manufacturing process isn't all that great.
Last but not least, my contribution to the discussion. I culled numerous articles to prove my point about Purism failing to deliver on their repeated promises:
https://old.reddit.com/r/tuxphones/comments/gef9t9/my_opinion_about_the_pinephone_librem_5_and/ (beware!)
Does anyone else have any other articles or posts to share?