this post was submitted on 16 Aug 2023
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3CX Phone System is a software-based IP PBX for Windows and Linux which replaces traditional business PBX telephone systems. It is based on the SIP standard and supports standard SIP software and hardware phones. It allows calls to be made via an internet-based VOIP service provider or via the traditional public telephone network. Easy to install and configure, it includes a web-based softphone with voice mail, auto attendant, call hunting and other features.

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A common question seen by many is about the apps.

There are many apps for 3CX, with varying feature sets and compatibility.

3CX App for Windows:

  • Icon is a WiFi symbol
  • Shows as version 16 in the control panel
  • Only installs on Windows devices
  • Very small UI, not re-sizable
  • No support for starting a SMS conversation
  • Webmeetings bounce you to the web version of 3CX
  • Can control older phones via CTI Mode
  • Hasn't been updated in a long time

3CX Desktop App:

  • Icon is the 3CX logo
  • Shows as version 18 in the control panel
  • Resizable Window
  • Has Windows and Mac variants
  • Uses electron behind the scenes
  • Resizable main window (but not the dialer pop out)
  • Can only control newer phones via uaCSTA mode
  • Updated often

3CX Webclient

  • Icon is the 3CX Logo
  • Chrome, Edge officially supported. Basically any modern browser should work on any OS.
  • Looks like the Desktop App, but no installation needed

3CX PWA

  • Icon is the 3CX Logo
  • Shows as version 1 in the control panel
  • It's the same as the Webclient, but you get a dedicated icon for it and it can run with the browser closed (as long as you allow it)
  • 3CX's officially recommended app
  • Install it via your browsers PWA install option (download icon in the address bar)

3CX Mobile Apps (Android/iOS)

  • Icon is the 3CX Logo -Download from the respective app stores

3CX Windows Store App

  • Coming soon per 3CX. Will be the replacement for the 3CX App for Windows
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