this post was submitted on 29 Jul 2023
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How do you properly cancel a service (insurance, telecom) in Switzerland? (self.askswitzerland)
submitted 1 year ago by joelthelion to c/[email protected]
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Is it true that you can only cancel insurance contracts at the end of a calendar year? Do you need to send a registered letter? When?

For telecom services (mobile, home internet), how can you switch providers without too much downtime and ideally without losing your phone number?

Thank you!

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[–] uhh 4 points 1 year ago

Read your contract. Termination notice times should be written down in either your contract or the company’s AGB.

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

For mobile, when I switched to Galaxus Mobile (formerly Digitec Connect) they handled the switch and I could choose how it would go. I selected the option to make the switch at the end of my contract with Salt. They sent me the SIM card a bit before the switch and I had to activate it when I lost the Salt covering (I don't remember exactly, but I had less than a day of downtime). There was an option to carry on the phone number.