The flight was initially delayed, so the passenger got himself food before the flight. He made it back to the gate as the last passenger to board, but still before doors were supposed to close.
As he showed up, he says that the gate agents closed the door to the jetbridge and demanded a payment $50 to “get nails done” and “buy weed.”
The serviceman recorded the interaction. “In the video, you can hear the employees ask Roach multiple times to send them the money via Cash App.” One of the agents told him “We normally charge $100 for this, but since you’re in the military, we’ll charge you $50.”
According to Frontier Airlines,
We take claims like this seriously, and our team is in the process of investigating the situation to determine what happened. In the meantime, we have offered the customer a voucher for $150 as a customer service gesture.