Intel

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Intel Corporation is an American multinational corporation and technology company. Intel designs, manufactures and sells computer components and related products for business and consumer markets.

Intel supplies microprocessors for most manufacturers of computer systems, and is one of the developers of the x86 series of instruction sets found in most personal computers (PCs). It also manufactures chipsets, network interface controllers, flash memory, graphics processing units (GPUs), field-programmable gate arrays (FPGAs), and other devices related to communications and computing. Intel has a strong presence in the high-performance general-purpose and gaming PC market with its Intel Core line of CPUs, whose high-end models are among the fastest consumer CPUs, as well as its Intel Arc series of GPUs.

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Intel reportedly denies RMA for crashing Core i9-14900K CPU due to liquid metal thermal paste usage — liquid metal erased the markings and serial number on the CPU (www.tomshardware.com)

submitted 1 month ago by [email protected] to c/[email protected]

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Liquid metal permanently obfuscates key CPU information that is otherwise visible after cleaning off conventional thermal paste.

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[–] noobface 26 points 1 month ago

Cop out excuse. They sold broken shit. They should be accountable regardless of the current condition of said shit.

[+] halfapage 5 points 1 month ago (3 children)

[deleted]

[–] [email protected] 12 points 1 month ago (2 children)

Gallium tends alloy with most other metals by just being near it.

The bigger problem is application. It's easy to apply too little and have worse temps, or too much and have it squeezed out. It's conductive, so squeeze out can be deadly to your build. I won't touch the stuff anymore.

[–] [email protected] 5 points 1 month ago

Ideally it is just a few minor extra degrees compared to a good regular paste anyway. Really not worth it for most people.

[–] [email protected] 2 points 1 month ago

That's terrifying. I'm crazy-careful and I know that I would never be able to tell if .0001 ccl leaked out after tightening down the CPU, etc shorting connections...

[–] halcyoncmdr 9 points 1 month ago

Well, it removes the etching, which is an extremely thin layer. That's a far cry from corroding through the integrated heat spreader that is 10,000x thicker.

[–] [email protected] 3 points 1 month ago

Liquid metal has never been good for long term use. It's great for tinkerers. But OEMs putting it on laptops like mine is the dumbest thing in the world. My laptop is only a few months old and I can already see that the liquid metal has started heat pump it's way out and my temps are getting worse. My friends laptop that was less than a year old was almost unusable because all of the liquid metal pumped itself out.

As soon as I'm not busy with work I'm going to do what I did with my previous laptop, and install the PTM thermal pad on there and hope the liquid metal didn't do too much damage to my heatsink or CPU.

[–] [email protected] 4 points 1 month ago (1 children)

I refuse to believe that they don't have internal tools which could determine the serial number of a cpu

[–] Dkarma 1 points 1 month ago

They do.