Payday 2 was a really novel idea a long time ago. Highly scripted replayable missions with unique aspects but RNG for procedurally variable elements like guard patrol positions, locations and security aspects… in addition to dynamic changes based off how successful the player was at doing a job without letting security escalate the mission to going “loud.”
It made otherwise boring repetitive loops of missions feel new and different enough each time that it was exciting. Being randomly matched with others fed into the unpredictable heist aspect as well…
But instead of focusing on constantly further improving upon those systems, fixing terrible issues related to both friendly and antagonistic A.I. (I remember how for the longest time your teammates could not literally pick up a duffle bag), they saw dollar signs with in-app-purchases… and with Payday 3, they doubled down on that aspect… so no one got on board… and eventually longtime players like myself stopped playing Payday 2 as well.