this post was submitted on 18 Jul 2023
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You never know what you’re going to get with Dell support. (zerobytes.monster)
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The original was posted on /r/sysadmin by /u/Gsxing on 2023-07-18 01:48:42+00:00.

Just recently I opened up an SR for a NIC replacement on a high priority ticket. I let them know about all the troubleshooting performed, and that the fault is without a doubt, pointing to the NIC. Dell decides to set up a labor only dispatch, which threw me into a argument about how much of a waste of time that would be if/when we found out the NIC needed to be replaced.

But then, on another day, I get a Dell technical support engineer that gives zero push back, no nonsense, and gets the job done quick and painlessly.

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