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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 6 months ago by Stopthatgirl7 to c/technology

105 comments fedilink hide all child comments

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

(page 3) 6 comments

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[–] BanjoShepard 0 points 6 months ago

I used this system more than I care to admit and never had significant problems with it. My biggest issue was when trying to modify an existing item on the ticket.

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