Real NZ post will always show your package processing at East Tamaki for a week. How dumb do these scammers think we are!
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I spent half an hour on the phone with nzpost just today, over a package that I had received a (legitimate) txt message to say my package was with the courier and expected to be delivered within (the next hour). I was home and waiting the entire time, including standing 10m from my letterbox at the moment the status was updated to "Delivery attempted, nobody home". When I finally got through to a human, they said that on their system, it showed as having been given to the wrong courier route, and explained that the drivers have very limited options to select from as to why they were unable to deliver it.
They weren't able to tell me where it actually was, but said it's probably coming back to the depot, where it will be given to the correct courier tomorrow and they'll try again.
Been around for a couple of months now. Very believable. Family member was fooled. The actual amount taken is trivial, but the need to change your card is the real pain
Also, banks must be well aware of this as I know we reported it.