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Help: TrueNAS upgrade, Seagate Exos "shudder" sounds. (self.truenas)

submitted 10 months ago* (last edited 10 months ago) by NarrativeBear to c/[email protected]

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I just finished the process of adding 8 new Seagate Exos 20TB drives to my TrueNAS core system. This question has been asked a lot and it's known seagate drives are loader then most durring operation. Though i could not find anything related to a consistent "shudder" through all my new Exos drives. I have attached a audio clip in the link below. Have any of you come across this specific sound before.

The drives are in a Fractal Design 7 XL case with rubber bumpers in all trays. The case hold 9 WD Red's 12TB, and 8 Segate Exos 20TB. All 17 drives are connected to a SAS 9305-24i in IT mode. Running TrueNAS Core 13.0-U5.3

Audio Clip: https://whyp.it/tracks/151914/seagate-exos-20tb?token=X8hOc

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[–] [email protected] 2 points 10 months ago* (last edited 10 months ago)

Can't say I have ever heard that before. Sounds scratchy, is that coming from the drives or something else? The shuddering is normalish but it sounds a bit off. I would do a long smart test to get a better answer if you are unsure. Ideally you should stress test all new drives.

[–] bobsuruncle 2 points 10 months ago (1 children)

I haven’t heard that one before. I don’t have an answer for you but I have some questions. Is there any drive access when it’s doing that? Are you sure it’s all the drives making that noise not just one? Are they all doing that shudder at the same time? Is there any firmware updates available for the new drives? Is there a firmware update available for the controller? did you run smart tests on the drives?

[–] NarrativeBear 1 points 10 months ago (1 children)

Hi thanks for the reply, doing a extended smart test in TrueNAS now for all the hr disks.

The shudder is coming from all the Seagate drivers instantaneously as if they are cycling or something. Going to check if the noise stops once the system goes ideal after the smart test.

Any chance you can point me to how I could check regarding a firmware upgrade, I assume I would need to pull each drive and upgrade, or could I do this within TrueNAS.

[–] remer 1 points 3 months ago

I know this is way late but could it be a power supply issue? Did you ever figure it?