this post was submitted on 05 Jul 2023
2 points (62.5% liked)

Sysadmin

603 readers
1 users here now

A community dedicated to the profession of IT Systems Administration

founded 1 year ago
MODERATORS
[email protected]
DarraignTheSane
2
Does anyone use Manageengine here and knows how yp configure it ? (self.sysadmin)
submitted 1 year ago by Yoz to c/[email protected]
2 comments fedilink hide all child comments
 

We are a small team and I want to create 2 separate queues. So end user submits a ticket using the portal and the ticket should go to the service desk queue. If SD can't resolve it then they assign it to Networks team which will be the second queue. Also once assigned to networks team the tickets shouldn't be in SD queue.

top 2 comments
sorted by: hot top controversial new old
[โ€“] TurnItOff_OnAgain 1 points 1 year ago (1 children)

So you mean Manage Engine Service Desk Plus?

[โ€“] Yoz 1 points 1 year ago

Yes, I want to know how to configure it