Technology
This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.
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Two of the best call centers I've ever worked with would be Google Fiber and Intel. Both of which are probably terrible now.
(2015) Google Fiber actually had people who understood networking, understood my personal setup, and understood what tests I had already performed to diagnose that my issue with their equipment. No faffing about with a script, I gave them my test results and got an appointment for a replacement line in like, 15 minutes, and an immediate credit on the account.
(2009) Back when Intel made rock-solid vanilla motherboards I did a dumb and accidentally disabled legacy USB on my board, which meant that I couldn't press F2/DEL to get back into BIOS. I called Intel, gave them the troubleshooting steps I already ran (including jumper BIOS reset), and the call center forwarded me to the engineer who designed the motherboard. He whipped up and sent a bootable CD-ROM image to update the BIOS back to default and then updated all future revisions to avoid my issue.
I wish every call center was that good.