this post was submitted on 20 Apr 2024
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typical "my opinion is objective reality" comment. Matrix works well, as does XMPP. Looking over my own experience as user and admin as well as other users and admins, matrix has about the same reliability as the large IMs like Whatsapp and Signal.
Matrix does definitely not have the same reliability as WhatsApp or Signal. I've used it for around 3 years now with a group of tech savvy friends.
It's still a regular occurrence that we get cannot decrypt errors, sometimes the app doesn't show new messages in the chat but they are visible in the preview, also the app can be soooo slow.
Also, I know it's not user error. If you check the Matrix development and follow their blog posts they already acknowledged the issues and are working on fixes. But for now it's just wishful thinking when one calls them reliable alternatives for mainstream use. I'm not hating and will keep using the project because I truly think they are doing amazing work.
I have had about three whatsapp outages in the last year I used it regularly. They have been regional/global outages, visible on outage tracking websites. I have had zero outages with matrix (bar one that I have caused myself by misconfiguring and the server restarting).
Depending on the time you have used matrix you will have a lot earlier experiences than I do. Yes, sometimes I cant figure out why something is not working but the service itself runs like clockwork.
The issue here is perspective. Whatsapp is proprietary software which runs on company servers. Matrix is a mostly community/non profit led effort and just doesnt have the manpower or money to develop in high speed. For that matter, the protocol is in its infancy.
Its just unrealistic to say whatsapp is „more reliable“.
I don‘t think you understand my point. Let me be a bit more high level. It's not about the three major outages WhatsApp had this year for like 30 mins. or whatever.
A perfectly set up Matrix server with more than enough resources allocated has issues decrypting messages when there's a few hundred people and that's without federation. This is still happening to today, fully updated server and clients.
As I said, I know they are working with a lot less resources than Meta. But at the moment the implementation doesn't even do the most basic thing, deliver messages reliably. I know their new encryption library is supposed to do a better job but it's just the cold hard truth that it's not up there with the big messengers yet. Denying that doesn't do the project any good.
I got your point before but thanks for elaborating. The hundreds of people on an unfederated server arent my concern. The thousands of people I and others are talking to on a daily basis are my concern.
There are usecases where matrix apparently doesnt work well but I havent seen them. I absolutely wasnt able to decrypt a message or two but that is explainable by the sheer amount of devices and clients I have. One was always able to decrypt stuff.
The point you are making stands on sand because you‘re saying matrix isnt up to snuff to whatsapp. I‘m saying if you count its situation it is ten times better at least.
I‘m fine to just disagree with you and walk away but I‘m not gonna pretend whatsapp is some godsend. Its a billion dollar project that is shockingly bad for the resources put in and matrix (and probably xmpp) is unbelievably good considering the resources and nature of the service.
Last I heard whatsapp was owned by Meta. I have an account for one vendor in Mexico for work. And I’m sure sucked as much web info I could offer in exchange.