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When / why / how did "I hope you are well" become a standard email intro? (lemmy.ml)

submitted 7 months ago by [email protected] to c/[email protected]

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Practically every email I've received in maybe the past year has started with "I hope you are well". I even had an LLM draft a placeholder email for me and it started with the same thing. This has not always been the case and it's strange to me that everyone I interact with begins their emails with this line. Frankly, it's annoying AF.

What gives? Who started this? Why has it become so prevalent? More importantly, how do we stop it?

While I'm at it, if you work in tech / customer support, I urge you to speak with your supervisors to minimize the boiler plate copy paste trash you insert into your emails. People dealing with shit that's not working as intended or desired do not have the mental or emotional capacity to wade through your platitudinal nonsense. Get to the fucking point.

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[–] [email protected] 3 points 7 months ago (1 children)

I've only seen it as a statement someone adds to an email when they haven't contacted you in awhile.

[–] [email protected] 2 points 7 months ago

That's the appropriate usage, in my opinion. If I contact someone I've had a relationship with in the past, I might say something like hey dude. Been a while, hope you're well.

When it's the first time a support agent from Adobe or Microsoft interact with me from the other side of the world, I find it off putting and disingenuous (to say the least).