this post was submitted on 20 Mar 2024
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Haha, that's exactly like IT support when first line (the ones that usually answer phone calls) immediately escalate tickets without some basic troubleshooting or at least information gathering.
Yes, it is exactly! And with my background of an entire family working in chemical manufacturing, I often equate the difference between nurses and doctors to the difference between front line operators and engineers.
Nothing embarrasses me more than to call a doc just to be asked if I tried something that was really obvious and I should have tried before calling them. Or before I double checked and/or gathered all of the relevant information. Unless a patient is actively crashing to the point I'm calling in the entire cavalry, then I take the time to do my own job thoroughly before bothering someone else about it.