this post was submitted on 20 Mar 2024
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World of Warcraft
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Believe it or not, blizzard support was once considered the best. They were effective, fast and they even stayed in character when possible for added fun. Then they got outsourced...
I started playing back in WotLK and it was already not great. It got slowly worse the longer I played.
Support outsourcing started shortly before TBC launch.