Technology
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A worse version they're paying for.
Thankfully Microsoft said they're supporting classic Outlook through 2029. Otherwise pushing New Outlook as it exists now, without reducing the license price accordingly, would be almost straight up robbery.
But I have a sneaking suspicion that in the years to come they're going to start removing access to classic Outlook from more of the 365 licensing options. You already can't use it on F3 and some others, eventually they'll pull it from everything expect the higher tiers as a way of forcing companies to move.
And you can bet your ass they'll warn them sternly about 3rd party mail clients. Those "security risks" will keep them from seeking any alternatives, even if they're completely safe.