A Boring Dystopia

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AI call agents on phones. (feddit.uk)

submitted 11 months ago by [email protected] to c/aboringdystopia

10 comments fedilink hide all child comments

Seriously, I'd rather either sit on hold and press buttons instead of trying to explain to an AI several times that I want it to connect me to a real person. I also have a "non standard" accent as well, so the thing probably cannot even understand me.

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[–] DABDA 20 points 11 months ago (2 children)

You might already be trying this, but whenever I encounter IVR systems I don't want to deal with I just repeatedly cycle through the following words:

Agent
Human
Operator

Usually at least one of those is treated as a trigger to forward to a normal queue. Then I usually get to deal with a human forced to do their best robot impression and strictly follow a workflow and response script.

[–] [email protected] 4 points 11 months ago (1 children)

Some of them are wise to this and won’t let you do it. The FedEx call bot actually hung up on me for doing it.

[–] DABDA 7 points 11 months ago

I was hoping there was some law (or at least fear of a lawsuit) that kept that functionality around for accessibility reasons. I suppose with the PSTN phasing out the last of the analog bits they don't even worry about rotary phones anymore. Would still be nice to have the "Shibboleet" functionality...