Technology
This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.
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Yes, they should. They chose to deploy the algorithm rather than using a different algorithm, or a human-curated suggestion set, or nothing at all. It's like a store offering one-per-purchase free bonus items while knowing a few of them are soaked in a contact poison that will make anyone who touches them sick. If your business uses a black box to serve clients, you are liable for the output of that black box, and if you can't find a black box that doesn't produce noxious output, then either don't use one or put a human in the loop. Yes, that human will cost you money. That's why my suggestion at the end was to use a single common feed, to reduce the labour. If they can't get enough engagement from a single common feed to support the business, maybe the business should be allowed to die.
The only leg Snapchat has to stand on here is the fact that "C.O." was violating their TOS by opening an account when she was under the age of 13, and may well have claimed she was over 18 when she was setting up the account.