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Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages (www.cnbc.com)

submitted 9 months ago by L4s to c/technology

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Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages::Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

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[–] [email protected] 7 points 9 months ago (1 children)

That's a really interesting point. By forcing more surveillance of casual chat, they're also risking confidential information being discussed on outside channels.

[–] [email protected] 3 points 9 months ago

I would assume that for any reasonably large business, with a competant legal team, there is a certain amount of this considered to be an acceptable risk.

Employees discussing shit on your systems? You're (most likely) legally responsible for it if things come to a court room. Employees discussing shit through their own side channels? You've got plausible deniability of awareness and a strong legal argument for it being outside of your responsibilty due to having no control of it.

This is literally a strategy for some shady and unscrupulous companies to attempt to avoid liability. Conduct any questionable communication over official "unofficial" third party channels.