this post was submitted on 07 Dec 2023
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So funny story, if this is the first-gen (Blue) Dell XPS, we also bought one similarly spec'd.
Dell shipped it to us and when it arrived, it had 64 MB of ram instead of the 128 MB we ordered it with. Rather than sending us out new ram, they shipped us ANOTHER whole XPS. They never asked for the first back.
What in the dot-com fuck?
Yep! It was during their "dude you're getting a dell" years when they had crazy good support.
We had a particularly large desk and when we called into support, they mailed us (at no cost), Belkin extension cords for all our peripherals. It was wild.