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Create A Bug Ticket (lemmy.world)

submitted 2 years ago by iliketurtles to c/[email protected]

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[–] [email protected] 40 points 2 years ago (3 children)

I'm probably just bad at agile but I usually prefer if QA sends a quick message about a bug first to make sure it's actually a bug and they're not just misunderstanding a story.

[–] toofarapart 25 points 2 years ago

That seems perfectly reasonable.

What comes to mind when I see this meme is more along the lines of CS DMing devs directly with customer issues and expecting us to magically come up with a solution to something with minimal information given.

[–] [email protected] 10 points 2 years ago* (last edited 2 years ago)

I love those because they close so quickly. Everyone gets X bugs per sprint, and I closed one in 30 minutes. One less thing to do this sprint.

[–] [email protected] 5 points 2 years ago (1 children)

Or it's because every time they make a ticket it's so messy it can't be understood.

Of course the grizzly way to respond back is to reassign it back to the QA and demand clarity and reproduction of the issue.

[–] [email protected] 2 points 2 years ago (1 children)

That ain't very grizzly. We have a "need more info" column in our support trello and nobody has a problem with it.

[–] [email protected] 1 points 2 years ago

You'd be surprised at how many folks take it personally...