this post was submitted on 26 Oct 2023
296 points (98.7% liked)
Technology
60008 readers
3800 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
"With the 'plenty of feedback' the company received following the leak, Sievert said that T-Mobile has learned that this 'particular test sell isn't something that our customers are going to love.'"
Who the fuck "loves" paying more for the same service? Why isn't that painfully obvious? How can I get a job making such braindead decisions for ridiculous amounts of money?
Service corporation strategy in 2023:
Plan a change that's obviously bad for customers but good for profit
Hope no one notices
When people notice, try to spin it as a positive
If 3 fails, determine if enough people would leave to care
If you'll lose money, walk it back and act like you're acting in the interest of your customers by canceling the change that only the company wanted in the first place
4 and 5 are optional if you're actually a monopoly.
Then I will just subscribe to a different news source that does report on T-Mobile