this post was submitted on 07 Oct 2023
789 points (97.6% liked)

Comic Strips

12021 readers
1894 users here now

Comic Strips is a community for those who love comic stories.

The rules are simple:

Web of links

founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 5 points 11 months ago

I deal with stuff like this on a daily basis as I'm in a hybrid function in support / sys admin. We get this not from managers, but from our users. "Hei this is how we would like to work, can you please change the system?"

While I absolutely understand the reason for this, it's hard to do for 600 users. And our new boss also supports this approach because we need to be a good service provider for our internal customers. But always having to research if the requests even are implementable and what the implications of the implementation are is so fucking time consuming. I still have other shit to do.

What I want to say is, I feel like I shouldn't always have to be the one to directly receive (change) requests but they should already have been checked and approved.

I shouldn't have to do 1. & 2. or even 3. from your list. I should receive a clear work order and then look into the implementation.

But I guess that's wishful thinking.