Technology
This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.
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I had the same battle with Samsung over my fridge. Never buying a Samsung fridge again after this, had 2 replacements under warranty since October 2020, which is when I bought it.
It's crazy isn't it? I used to work in electronics and appliance repair. No cool calls were given top priority and if we couldn't fix it within days, most warranties would just replace it. This was only a decade ago. I am so glad I don't have to stand in a customer's home and tell them they're SOL because Samsung, LG or any other company won't authorize replacement/buyout, despite being unable to repair it due to the lack of available parts.