techsupport

2493 readers

11 users here now

The Lemmy community will help you with your tech problems and questions about anything here. Do not be shy, we will try to help you.

If something works or if you find a solution to your problem let us know it will be greatly apreciated.

Rules: instance rules + stay on topic

Partnered communities:

You Should Know

Software gore

Recommendations

founded 2 years ago

MODERATORS

GatoB

Windows parental controls not removed by reinstall (lemmy.ml)

submitted 1 year ago by [email protected] to c/techsupport

8 comments fedilink hide all child comments

Hello everyone,

a friend of mine recently bought a second-hand laptop but, as we soon discovered, the seller left parental controls on it. The computer locks itself at a set time every day and doesn't allow the user to log back in.

So I tried to help. I created a bootable USB with Windows 10, wiped the disk in the computer and reinstalled. Thinking I had solved the problem, as an OS reinstall should, in this case, I gave it back to my friend. I just received a message from her, that the laptop just locked itself again.

Why is this happening? Are the parental controls somehow tied to a unique identifier, such as the built-in Windows activation code or similar? And, most importantly, how do I remove them?

Thanks a lot :)

you are viewing a single comment's thread
view the rest of the comments

[–] twack 1 points 1 year ago (3 children)

Is your friend using an online Microsoft account and not a local one? It is possible that the parental restrictions are set on their Microsoft account and not the computer.

[–] [email protected] 1 points 1 year ago (2 children)

The original one was a Microsoft account, the on my install is local

[–] twack 2 points 1 year ago (1 children)

Did they then immediately activate the office 365 that their parents paid for? Make sure it's still a local account, because Microsoft pushes pretty hard not to have those.

[–] [email protected] 1 points 1 year ago

Funny thing is, they didn't pay. I installed Office 365 and activated it with my own key, and you bet I haven't put any parental control on there. I even checked if it enabled itself by chance, but it didn't. She also signed into the PC with her account, but the issue existed before we used any Microsoft account...