this post was submitted on 25 Sep 2023
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This isn't automation though. The self checkout tech is the same tech that a cashier uses. It's not automated. A human still does the work, they just don't get paid for it.
I mean, technically the self-checkout package has automation in it, a scale and cameras to "automate" the process of ensuring what was scanned was what was bagged, a process by which the station determines when employee intervention is necessary, etc. Automation tech is in there, things a person used to do are being done by technology, but again it wasn't created to improve the way it was done before, merely to make the owner more money.
The registers with cashiers also have scales and cameras and systems that are built in to determine when a CSM is required for things like overrides. The tech is not appreciably different. It's not automation.
Our self checkouts completely abandoned the stupid scales except when needed for fruit and such. Enforcing the packing with scales makes for a fucking horrible experience.
I haven't seen any cameras though.
Personally I like that they are more space efficient and time efficient.
Here it is also common to carry around a hand scanner in the store and just pay by docking the scanner without having to pack up anything. It's way quicker.
Seriously, fuck the scales. The grocery store near me recently shut theirs off. I found the manager and thanked him. That thing annoyed the piss out of me.
I don’t have that here but I do have a regional grocery chain that allows you to use your phone as the scanner as you shop, then you just go to a terminal at the end of your trip and scan a QR code to finalize. I love it.